Return & Exchange Policy

At VOSSE, we are committed to providing a smooth, premium, and transparent shopping experience for every customer.
Shipping Policy
Made-To-Order Collection:
Delivered within 10–15 business days after order confirmation.

Bespoke / Special Releases:
Delivered within 15–20 business days, depending on production and demand.

Shipping Costs
We offer free shipping on all orders worldwide.

Customs & Duties
All customs duties, taxes, and import fees are fully covered by VOSSE. Customers will not be charged any additional delivery-related fees upon receiving their order.

Returns & Exchanges
We want you to be fully satisfied with your VOSSE purchase. If something is not right, we’re here to assist you.

Return & Exchange Window
You may request a return or exchange within 14 days of receiving your order.

Eligibility Conditions
To qualify for a return or exchange:
Items must be unworn and unused
Must be in original packaging
All tags and accessories must be included
Proof of purchase is required
Items not meeting these conditions may not be accepted.

Exchanges
We offer exchanges for:
Size issues
Wrong item received
Manufacturing defects
Once the returned item is received and inspected, the replacement will be shipped.

Refunds
Approved refunds will be processed back to the original payment method after inspection of the returned product. Processing times may vary depending on your payment provider or bank.

How to Request a Refund or Exchange
To initiate a return, refund, or exchange, please contact us with the following details:
Order number
Reason for return or exchange

You can reach us at:
📧 vosse.paris@gmail.com
📱 WhatsApp: +1 226 998 1643

Our customer service team will review your request and guide you through the next steps.